Shipping policy
Last updated: September 9, 2026
Thank you for shopping at elouraco! Below you'll find all the information you need about our shipping process.
1. Order Processing
- All orders are processed within 1–3 business days after payment confirmation
- Orders are not processed or shipped on weekends or public holidays
- Once your order is processed, you will receive a confirmation email with your tracking number
2. Shipping Destinations
We currently ship to the United States and select international destinations. If your country is not available at checkout, please contact us at support@elouraco.com.co.
3. Shipping Times & Rates
Domestic (United States):
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | 5–10 business days | Calculated at checkout |
| Expedited Shipping | 2–5 business days | Calculated at checkout |
| Free Shipping | 7–14 business days | On orders over $50 |
International:
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard International | 10–20 business days | Calculated at checkout |
| Expedited International | 7–14 business days | Calculated at checkout |
Delivery times are estimates and may vary due to carrier delays, customs processing, or other factors beyond our control.
4. Order Tracking
Once your order has shipped, you will receive an email with a tracking number. You can use this number to track your order on the carrier's website. Please allow up to 24 hours for tracking information to update.
5. Customs, Duties & Taxes (International Orders)
- International orders may be subject to customs duties, taxes, and import fees upon arrival in the destination country
- These charges are the responsibility of the buyer and are not included in the order total or shipping cost
- elouraco is not responsible for delays caused by customs processing
6. Lost or Stolen Packages
If your tracking information shows your package as delivered but you have not received it:
- Check with neighbors and around your property
- Contact your local post office or carrier
- If the package still cannot be located, please contact us at support@elouraco.com.co within 7 days of the marked delivery date
elouraco is not responsible for packages that are lost or stolen after confirmed delivery.
7. Incorrect Shipping Address
Please ensure your shipping address is correct before placing your order. If you need to make a change, contact us immediately at support@elouraco.com.co. We cannot guarantee address changes once an order has been processed.
8. Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged item and packaging. We will work to resolve the issue as quickly as possible.
Contact Us
For any shipping-related questions, please reach out to us:
- 📧 Email: support@elouraco.com.co
- 📞 Phone: 516-605-7484