Privacy policy

Last updated: September 9, 2026

This Privacy Policy describes how elouraco ("we", "us", or "our") collects, uses, and shares your personal information when you visit or make a purchase from our website.

Information We Collect

When you visit our site or place an order, we may collect the following information:

  • Personal identification information: name, email address, phone number, billing and shipping address
  • Payment information: credit card or payment details (processed securely through our payment providers)
  • Order information: products purchased, order history, and transaction details
  • Device & browsing information: IP address, browser type, pages visited, and referring URLs (collected via cookies and similar technologies)

How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Send order confirmations and shipping updates
  • Respond to your questions and customer service requests
  • Send promotional emails and marketing communications (only if you opt in)
  • Improve our website and shopping experience
  • Comply with legal obligations

Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with trusted third-party service providers who assist us in operating our website and delivering our services, including:

  • Payment processors (e.g., Shopify Payments, PayPal)
  • Shipping and logistics partners
  • Email marketing platforms
  • Analytics services (e.g., Google Analytics)

These third parties are obligated to keep your information confidential and may only use it to provide services on our behalf.

Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site. You may disable cookies in your browser settings, but this may affect certain features of our website.

Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction or deletion of your personal information
  • Opt out of marketing communications at any time by clicking "Unsubscribe" in any email
  • Lodge a complaint with a data protection authority

To exercise any of these rights, please contact us at support@elouraco.com.co.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • 📧 Email: support@elouraco.com.co
  • 📞 Phone: 516-605-7484