FAQ
Frequently Asked Questions
ORDERS & PAYMENT
Q: How do I place an order?
A: Simply browse our collection, select your size, and click "Add to Cart". When you're ready, proceed to checkout and follow the steps to complete your purchase.
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and other payment methods available at checkout.
Q: Can I modify or cancel my order?
A: Orders can be modified or cancelled within 24 hours of placement. Please contact us immediately at support@elouraco.com.co or call 516-605-7484.
SHIPPING
Q: How long does shipping take?
A: Domestic orders typically arrive within 5–10 business days for standard shipping, or 2–5 business days for expedited shipping. International orders may take 10–20 business days.
Q: Do you offer free shipping?
A: Yes! We offer free standard shipping on all domestic orders over $50.
Q: How do I track my order?
A: Once your order ships, you will receive a confirmation email with a tracking number. Please allow up to 24 hours for tracking to update.
Q: Do you ship internationally?
A: Yes, we ship to select international destinations. Shipping rates and delivery times vary by location and are calculated at checkout.
RETURNS & EXCHANGES
Q: What is your return policy?
A: We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in their original condition with tags attached. Sale items and intimates are non-returnable.
Q: How do I start a return?
A: Contact us at support@elouraco.com.co with your order number and reason for return. Our team will provide return instructions within 1–2 business days.
Q: When will I receive my refund?
A: Once we receive and inspect your return, refunds are processed within 5–7 business days to your original payment method.
Q: Can I exchange an item for a different size or color?
A: Yes! We offer exchanges based on availability. Please contact us at support@elouraco.com.co to arrange an exchange.
PRODUCTS & SIZING
Q: How do I find my size?
A: Each product page includes a size guide. We recommend measuring yourself and comparing with our size chart for the best fit.
Q: Are the colors accurate in the photos?
A: We do our best to display colors accurately, but slight variations may occur due to different screen settings and lighting.
Q: Are your items restocked?
A: Some popular items are restocked periodically. You can sign up for restock notifications on the product page or contact us to inquire about a specific item.
CONTACT US
Q: How can I reach customer support?
A: You can reach us at:
📧 Email: support@elouraco.com.co
📞 Phone: 516-605-7484
We respond to all inquiries within 1–2 business days, Monday–Friday.