Track Your Order

Want to know where your order is? We've got you covered! Use the options below to track your package.

📦 How to Track Your Order

Once your order has been shipped, you will receive a confirmation email containing your tracking number and a link to track your package in real time.

Please allow up to 24 hours after shipment for tracking information to become available.

🔍 Steps to Track Your Order

Check your email inbox for your shipping confirmation email from elouraco.
Click the tracking link provided in the email, or visit the carrier's website.
Enter your tracking number to see the latest status of your delivery.

📋 Check Your Order Status

You can also check your order status by logging into your account on our website and visiting the Order History section.

⏱️ Estimated Delivery Times

Domestic (United States):

Standard Shipping: 5–10 business days
Expedited Shipping: 2–5 business days

International:

Standard International: 10–20 business days
Expedited International: 7–14 business days

Please note: Delivery times are estimates and may vary due to carrier delays, customs processing, or other factors beyond our control.

❓ Can't Find Your Tracking Info?

If you haven't received a shipping confirmation email within 3–5 business days of placing your order, please check your spam/junk folder first. If you still can't find it, don't hesitate to contact us — we're happy to help!

📬 Contact Us

If you have any questions about your order or shipment, please reach out to our customer support team:

📧 Email: support@elouraco.com.co
📞 Phone: 516-605-7484

We respond to all inquiries within 1–2 business days, Monday–Friday.